About me

I am a proficient customer service/client services professional with a proven track record in customer support with a focus in customer satisfaction, interactive quality assurance, customer service business analysis client retention and acquisition. With over five years’ experience in client service management and customer service in a busy and sensitive financial services environment I am able to provide outstanding service and deal with a range of customer needs from initial inquiries and leads management, system administration, B2B sales & support, sales support, transaction processing and complaint handling.